MultiChoice announces tech upgrade for DStv decoders in Uganda

Effective May 1, 2024, cable television provider, MultiChoice Africa will start implementing technology upgrades for DStv decoders in Uganda.

According to Rinaldi Jamugisa, PR and communications manager at MultiChoice Uganda, the upgrade will provide customers with an enhanced entertainment experience by offering high-quality, customer-focused technology that delivers exceptional value.

The upgrade also aims to align with international standards and enhance the delivery format for local channels in Uganda. The following decoder models; DSD 1110, DSD 1131, and DSD 1132, manufactured between 2009 and 2013, will be impacted by the upgrade.

“This technology upgrade reflects our ongoing efforts to enhance our service delivery and our subscribers’ viewing experiences while ensuring that they have access to the latest innovations in entertainment technology,” said Jamugisa.

Affected customers are encouraged to upgrade to compatible decoder models to continue enjoying their favourite local channels and any new channels launched in the future.

Customers using the new HD decoder models will benefit from features such as high-definition content on selected channels, uninterrupted viewing experience, and improved decoder notifications and messaging.

“Over the last two months, affected customers have received text messages in form of emails, SMS and decoder notifications, informing them of the upgrade due to take place effective tomorrow [May 1],” Jamugisa explained, adding that, “Customers are reminded to replace their decoders with newer versions to enjoy the best-in-entertainment from Africa’s most-loved storyteller.”

For more information on compatible decoder models and assistance with the upgrade process, customers are advised to contact their local agent or visit their nearest DStv branch.