Little World restaurant must get out of its small world

Complaints of watery and burnt sauce, order mix-ups, small portions and poor packaging started in 2021.

Little World Bar and Restaurant has since improved on the packaging, but other complaints persist. Because it offers local foods, it remains popular among Ugandan health-conscious diners, but for some reason, it has failed to ride on its popularity and iron out the customer complaints.

On the Jumia app, never has a single restaurant received such many negative reviews. Last week, The Observer gave them a benefit of the doubt and specifically ordered pasted fish, pumpkin, sweet potatoes and matooke.

Not only did they get the food wrong – packing rice, yams, posho and matooke – they also switched the sauce to pasted meat. If only it were not that watery and the meat burnt! Sadly it was. The same complaints as before.

When it was sent back, they corrected the orders but the same watery sauce returned – you would need a spoon to eat it. The fish was not the expected tilapia or Nile perch species; if it was, then it was surely underage. It was smaller and extremely bony. Its actual taste got lost in the somewhat bitter paste.

One wonders why some Ugandan restaurants still want to cook fish with bones – especially after deciding to go ‘corporate’.

The matooke was the ‘mulawo’ matooke (mashed in a saucepan after boiling in water), and not steamed in any banana leaves. Their meals are currently categorised under ‘January deals’ and have been discounted from the usual Shs 16,000 to Shs 11,200; but discounts should not mean a drop in quality.

fkisakye@observer.ug