Uganda Airlines launches mobile app to ease customer service 

Uganda Airlines has launched the Uganda Airlines Mobile App, which allows travelers to conveniently access the airline’s services.

The launch, which took place on August 15 at Sheraton hotel, was an important milestone in the airline’s drive to improve its services and ensure a convenient and user-friendly booking and ticketing process, as well as an overall pleasant shopping experience for its customers.

Jennifer Bamuturaki, the Uganda Airlines CEO, noted that the company is aware that guests rely heavily on their mobile phones for regular activities, including travel, and therefore, it’s crucial for the company to provide a high level of convenience to all travelers with this new app.

“With this app, we are taking a significant step towards enhancing the overall travel experience for our customers. This app reflects our commitment to providing convenience, simplicity, efficiency and allowing travelers to seamlessly access our services at their fingertips. As we continue to grow and improve, our focus remains firmly on prioritizing the needs and preferences of our valued passengers,” she said.

The new app, which is available on iOS and Android smartphones, provides all of Uganda Airlines’ flight information and customer service tools, making it a one-stop store for customers.

These features, designed to simplify travel for customers, include easy booking and payment for flights, checking flight status and schedules, viewing personal flight information, checking in for flights and signing up for the CraneFlyer frequent flyer program. Don Mubiru, the Information Technology manager at Uganda Airlines, said their top priority with the app is seamlessness and priority.

“The app is equipped with robust encryption and authentication measures to protect passenger data and ensure a secure booking and payment process.”