For a restaurant that prides itself in being Entebbe’s first restaurant and is dedicated to giving you the best hospitality experience, the poor service I received was utterly shocking.
The restaurant located near the UN offices in Entebbe is popular even for an early Sunday morning when you don’t expect many diners to walk in at that time. Perhaps it is this early morning heavy workload that made this particular waitress pull off a nightmare at all the tables she was serving. She was clearly at a place where she did not want to be.
It takes some attitude to have your paying diners quake at their tables and carefully calculate their words before asking for extra ginger or chilli, for she gives you the looks of why are you bothering me? She made me want to leave earlier than I wanted to. Given the calibre of diners the restaurant serves, you would expect basic culinary and hospitality practices.
Indeed the restaurant is rich in its food variance and ambience. From Indian, Mexican to Thai and Continental cuisines, you are spoilt for choice. The Mexican vegetarian burrito will leave you wanting more. It does not come cheap though, at Shs 30,000.
The burrito ought to be a tortilla wrapped around seasoned vegetables layered with seasoned beans, Mexican rice, shredded lettuce, and shredded cheddar cheese supplemented with tomato salsa, guacamole, and sour cream.
Their Shs 14,000 African coffee is pleasingly authentic, but was ruined by the waitress who carried away my pot and dumped it among the unwashed utensils. At first, I thought she was bringing me a hotter replacement; when
I asked for it, after delayed self-deliberations, she simply retrieved the discarded pot from the sink and dumped it back at my table before swiftly walking away without a word.
fkisakye@observer.ug
Source: The Observer
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