Clients battle Sanlam in court over non-payment of UGX2 billion in claims The Insurance Appeals Tribunal, late last year, ordered Sanlam Life Insurance Uganda and Sanlam General Insurance Uganda Ltd to pay over UGX2 billion in separate claims by clients, upholding an earlier ruling by the Insurance Regulatory Authority (IRA). The rulings reinforce the IRA’s authority in dispute resolution and highlight the obligations of insurers to honor legitimate claims. They also underscore the need for clear disclosure policies and due diligence in underwriting and professional indemnity coverage.