Britam Uganda unveils self-service portals for insurance and investment management 

Britam Uganda is set to transform the insurance and financial services landscape with the introduction of “My Britam,” a suite of self-service portals.   

The initiative was launched this week under the campaign titled ‘Take Control,’ which is designed to empower clients and partners to manage their insurance and investments independently and efficiently.  

Britam’s insurance portals empowers clients and its partners to take control of their travel plans by allowing them to purchase insurance, manage policies, file claims, and receive instant feedback—all through a centralized online platform. 

This is the first phase of a broader rollout that will soon include Motor Insurance and other products, offering a comprehensive management experience for all types of insurance services. Banks and brokers will also be able to self-serve, improving the customer experience for both them and our shared clients. 

The investment portal enables our clients to take control of their investment portfolios by providing access to investment statements, top-up options, withdrawal capabilities, and tools for detailed performance analysis. The portal also simplifies the investment management process and enhances our clients’ decision-making capabilities.

Allan Mafabi, Britam Insurance Company Chief Executive Officer remarked that, the portals represent a significant leap forward in the company’s digital transformation journey, especially in an insurance industry typically slow to embrace change and innovation. 

We are excited about the positive impact this will have on our clients’ and partners’ ability to manage their insurance needs. In the long run, this initiative will support insurance as a key enabler of financial inclusion on a day-to-day basis,’ he said. 

Ronald Kasolo, General Manager – Britam Asset Managers said, “The introduction of the ‘My Britam’ portals will empower clients, and enhance their experience and drive a more efficient and transparent financial services industry in Uganda. 

“With ‘My Britam,’ customers have the freedom to invest at their convenience and maintain total control over their finances,” he said.  

The launch of both an investment and insurance portal marks a pivotal development in Britam Uganda’s commitment to digital transformation and customer empowerment.